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REWARDS PROGRAM

HOW DO I EARN A REWARD?
Most rewards are unlocked automatically and added to your account on your behalf. If you receive an email about a reward, make sure to read through it to see if you need to claim your reward onto your account! You’ll always be able to see your available rewards within your App as well.


HOW DO I USE A REWARD?
Visit your 'Rewards' section of the app to toggle on your reward in order to redeem towards your next purchase via the app.


WHERE CAN I SEE MY LOYALTY PROGRESS?
Head to your rewards tab to review your progress towards your next reward!


WHAT ARE THE DIFFERENT LEVELS OF REWARDS I CAN EARN?
You can check your status levels screen in the rewards section, but here’s the breakdown of your rewards goals:

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Bronze - earn 10,000 points

$5 for every $100 spent

Silver - earn 50,000 points

$10 upon reaching silver status

$5 for every $100 spent after silver status is achieved

Gold - earn 200,000 points

$15 upon reaching gold status

$5 for every $100 spent after gold status is achieved

Platinum - earn 500,000+ points

$20 upon reaching platinum status

$5 for every $100 spent after platinum status is achieved

special surprises + other prizes


WHERE CAN I SEE MY AVAILABLE REWARDS?
Your available rewards will be listed on the rewards screen. Directly above the “Order Now” button once you open our app. If you do not see it in your rewards tab, please reach out to us via our “Contact” page of our website. 


HELP! THE APP SAID I UNLOCKED A LOYALTY REWARD, BUT IT DIDN'T APPLY IT TO MY ORDER.
Loyalty rewards Apply to the next transaction you make after the one on which it Loyalty rewards apply to the next transaction you make after the one on which it is unlocked. Loyalty rewards are not earned or redeemed towards the same transaction. Check out the rewards section of our app, directly above the “Order Now” button, to ensure the reward is toggled on for your next purchase. 


I RECEIVED AN EMAIL ABOUT A REWARD, BUT DON'T SEE IT IN MY APP.
The email you received may have a button to click to add the reward to your account. Otherwise, your reward may only be redeemable during a certain time of day (for example, breakfast or dinner). If that’s the case, the reward will only be visible during the times you are able to redeem it.  Check out the rewards section of our app, directly above the “Order Now” button, to ensure the reward is toggled on for your next purchase.


IF I MAKE A PURCHASE IN A HONEYGROW LOCATION AT A KIOSK, HOW DO THOSE POINTS GET TO MY LEVELUP ACCOUNT?
Our kiosks support our app (LevelUp) account + transfer points ONLY when you choose "Pay by App" on the checkout screen.  Pull up the QR code on your app, scan it on the kiosk, and you're good to go!


I MADE A PURCHASE WITHOUT MY APP; CAN I STILL RECEIVE CREDIT?
Good question--there's no better way to experience honeygrow than by growing loyalty and getting amazing rewards including app credit, free meals, surprise promotions and more!  Keep your receipt, and reach out to us at marketing@honeygrow.com. Once we can confirm that you have the app, we'll make sure to add your points to your account.  Moving forward, always remember to use the app for pickup/delivery and to pay whenever you are in the restaurant!


I WANT TO PAY CASH/ I DON’T WANT TO LINK A DEBIT/CREDIT CARD BUT STILL WANT TO EARN POINTS.
Rewards are earned and redeemed as part of the payment process, so a valid debit/credit card does need to be linked to your account. We triple-tokenize your card information when it is entered and send it to a secure, third-party banking institution. Neither LevelUp, nor honeygrow, nor any of the locations you transact at with your App have access to your full card number. Not even you as the card holder can see your full card number after it’s entered (go ahead, try it!).