FAQs

have a question about our new mobile app? click here to view app faqs.
 
what is honeygrow?
we are the original “create-your-own” stir-fry, salad, honeybar + juice specialists. Everything is made from scratch and fully customizable (excluding our juices), thanks to our proprietary touchscreen ordering technology. We feature local + seasonal produce whenever we can. We visit nearby farms to ensure the highest quality products. We are transparent about what we’re serving and where it’s sourced. From antibiotic and hormone-free proteins to our sauces + dressings prepared from scratch daily, our Culinary Director ensures every ingredient shines. Though we got our start in Philadelphia in 2012, we are committed to connecting with every community we serve in meaningful + sustainable ways.
 
how was honeygrow started?
our founder, Justin Rosenberg, came up with the idea in 2009 while working full-time and getting his MBA at Temple. He left his day job with the dream of creating a place with colorful, dynamic, customizable options that would fill a gap he discovered by going vegan at the time. He took his business plan to 93 investors before the 94th one gave him a chance. On June 8, 2012, our 16th Street location opened and we currently have 22 total locations.
 
where does the name “honeygrow” come from?
honeygrow is a play on the phrase “honest eating + growing local” — the phrase succinctly illustrates our commitment to providing the freshest food possible, while working with local purveyors + partners whenever possible. The "growing local" aspect extends into our community activations + partnerships, where we work alongside like-minded businesses to improve each community we call home.
 
what is “nourishing creativity”?
“nourishing creativity” grew out of the realization that honeygrow continuously fosters a space for innovation. From our employees to our guests, anyone who is a part of the honeygrow community has the opportunity to construct their own happy + healthy lifestyle. It starts with our employees nourishing creativity in their own roles. By perfecting the art of wok-ing, or developing new and creative ways to interact with our guests (hello split-flaps!), or showcasing local artists in each of our restaurants, we cultivate a culture of ingenuity in all that we do. But most importantly, we fuel creativity in our guests. We provide the right, wholesome ingredients, and they provide their own creativity. They fuel their mind and body with their custom honeygrow creation, and go out in the world ready to create their own happiness.
 
does honeygrow franchise?
no, we are not a franchise as we own and operate all of our own locations. We prefer to ensure the highest quality possible across all of our locations and strive to truly connect and engage with every community we enter.
 
what are the hours of operation?
hours vary from store to store and can be found on the locations section of our website.
 
does honeygrow deliver?
we deliver in some locations through delivery partners like Caviar and GrubHub to bring delicious stir fry’s and salads right to your door.
  • Baltimore: GrubHub
  • Boston: Caviar
  • Chicago: Caviar
  • DC: Caviar
  • Hoboken: GrubHub
  • Pennsylvania (except Pittsburgh): Caviar
  • Pittsburgh: GrubHub
  • NYC: Caviar
 
does honeygrow cater?
coming soon! But in the meantime, we do not cater in the traditional sense, however, we can accommodate large orders placed in advance through our app!
 
where can I find honeygrow nutrition information?
our nutrition information can be found on the “menu” section of our website.
 
do honeygrow products contain peanuts?
our restaurants do not carry peanuts or peanut products at any time. Our founder’s wife is highly allergic, so honeygrow recipes were built to exclude all peanut products.
 
what gluten-free options are on the menu?
our rice noodles, brown rice + lettuce cups are all gluten-free bases for our stir-frys. All gluten-free options are labeled with a “(GF)” on our menu.
 
what vegan options are on the menu?
our rice noodles, brown rice, lettuce cups, and whole wheat noodles are all vegan bases for our stir-frys. All vegan options are labeled with a “(V)” on our menu.
 
Star Wars or Star Trek?
Star Wars (sorry, Trekkies). May the Force be with you.
 
where do you source your ingredients?
this varies by each location and changes due to seasonality. We showcase a “local list” in each of our restaurants that outlines where all of our local produce comes from that month.
 
where can I buy gift cards?
you can conveniently buy gift cards in any restaurant or online via our website.
 
do you have online ordering?
not yet, but you can place a pre-order for pick-up through our app!
 
do you use any products with GMO’s? 
no, honeygrow sources all of its produce, meat and dairy from non-GMO vendors and suppliers.
 
I’m interested in becoming a supplier, who should I contact?
select the appropriate option on our contact form and fill out the requested information.
 
I have a new location recommendation! Who do I contact?
select the appropriate option on our contact form and fill out the requested information.
 
what types of fundraisers and donations does honeygrow support?
we aim to support organizations with a commitment to a similar mission of nourishing health, creativity and activity in our communities. We cannot support organizations that discriminate against a person or group on the basis of age, political affiliation, race, national origin, ethnicity, gender, disability, sexual orientation or religious belief. We are unable to host fundraisers for organizations that fall into the following categories:
  • Individuals or individual study, travel and research grants
  • For-profit ventures
  • Religious groups for religious purposes
  • Capital campaigns, endowment funds or memorials
  • Lobbying or political activities 
*if your organization falls within our guidelines, you can apply to host a fundraiser with us via the “Contact Us” section of our website.
 
due to the number of requests received on a daily basis, we cannot fulfill all requests, but try our best to do so when possible. We do not provide monetary or unsolicited sponsorship donations at any time.
 
what types of juices do you offer and what is in them?
our “Better Off Red” juice is made with watermelon, beet, raspberry + lemon. Our “Green is Good” juice is made with apple, spinach, cucumber, lemon + basil. And last, but not least, our “Orange You Thirsty” juice is made of oranges, carrots, lemon and ginger
 
why are you so delicious?
probably due to the locally sourced ingredients combined with our unique housemade dressings + sauces…probably.
 
what is minigrow?
minigrow is our new concept, now open in Manhattan, Boston + Chicago. Learn more here.

APP FAQS

if I make a purchase in a honeygrow location at a kiosk, how do those points get to my LevelUp account?

over the next several weeks, updated kiosks will be installed across all honeygrow locations. these new kiosks will support your LevelUp account + transfer points when you pay by App. kiosk points  accumulated before the new kiosks are in place will be migrated over. If you earn enough points for a reward from ordering at the old kiosks alone, you will see a reward in the Kiosk checkout screen.

how do I see my transaction history?

there is a transaction History tab under your App’s settings. please check here to review all past orders made through the App.

I need a receipt.

you will receive an emailed receipt for every purchase you make via the App; please check the email that you used to register for the App (not sure which that is? head into the profile section under your App settings!). if you do not see the receipt in your inbox, please check your spam folder.

I made a purchase without my App; can I still receive credit?

good question--please email a copy of your receipt and a brief description to hg-mg@thelevelup.com + we’ll add the points to your account.

how do I earn a reward?

most rewards are unlocked automatically and added to your account on your behalf. if you receive an email about a reward, make sure to read through it to see if you need to claim your reward onto your account! you’ll always be able to see your available rewards within your App as well.

how do I use a reward?

rewards will be redeemed automatically towards your next purchase via the App. neither you nor the cashier need to do anything extra to redeem your reward!

if I make a purchase in a honeygrow location at a kiosk, how do those points get to my hg + mg App account?

over the next few weeks, updated kiosks will be installed across all honeygrow locations. These kiosks will support your LevelUp account and transfer points. Points accumulated from orders will link to your account automatically.  

what happened to the points + reward vouchers from the first hg App / my old loyalty account?

when you add your phone number to your new account, your existing points + rewards will be transferred over. please ensure you use the same phone number that you used on the original App/kiosk. if you’re missing anything, have a different phone number or notice another issue, please contact us via hg-mg@thelevelup.com.

where can I see my loyalty progress?

head to your rewards tab to review your progress towards your next reward!

what are the different levels of rewards I can earn?

you can check your status levels screen in the rewards section, but here’s the breakdown of your rewards goals:

you're new here!

  • $5 at sign-up for first purchase of $10 or more
  • win-win — earn $5 for every friend you refer that signs up + spends $10+
  • happy birthday to you! receive a free honeybar (hg) or cookie (mg) reward on your birthday

bronze - earn 10,000 points

  • $5 upon reaching bronze status
  • $5 for every $100 spent

silver - earn 50,000 points

  • $10 upon reaching silver status
  • $5 for every $100 spent after silver status is achieved

gold - earn 200,000 points

  • $15 upon reaching gold status
  • $5 for every $100 spent after gold status is achieved

platinum - earn 500,000+ points

  • $20 upon reaching platinum status
  • $5 for every $100 spent after platinum status is achieved
  • special surprises + other prizes

where can I see my available rewards?

your available rewards will be listed on your rewards screen. please review any emails you receive regarding rewards if you have any questions on eligibility or availability, or if you do not see it in your rewards tab.

help! the App said i unlocked a loyalty reward but it didn’t apply to my order.

loyalty rewards Apply to the next transaction you make after the one on which it is unlocked. loyalty rewards are not earned and redeemed towards the same transaction.

I received an email about a reward but don't see it in my App.

the email you received may have a button to click to add the reward to your account. otherwise, your reward may only be redeemable during a certain time of day (for example, breakfast or dinner). if that’s the case, the reward will only be visible during the times you are able to redeem it.

Time'sPan

we are working on a new + improved gaming experience which will include the return of times’Pan + more! thanks for being one of our loyal fans—if you have game ideas, feel free to share them with us via our contact us form.

where can I find nutrition info?

nutrition info for honeygrow can be found here, and for minigrow can be found here—just click on the text that says “nutrition info” for the most recent PDF. we update these files seasonally or if there are menu changes.

I made a purchase without my App; can I still receive credit?

good question--please email a copy of your receipt and a brief description to hg-mg@thelevelup.com + we’ll add the points to your account.

help! I’ve been charged twice: once through the App and once directly in the store!

we don’t want that, either; please send a picture of your in-store receipt to hg-mg@thelevelup.com + we’ll help you out.

how do I update the credit/debit card on my account?

head into your App settings and tap the option to manage your card or payment method. when you add a card to your account, it will automatically replace your previous card on file. please follow these steps even if you only need to update the expiration date on your card, as information cannot be edited after the fact.

I want to pay cash/i don’t want to link a debit/credit card but still want to earn points.

rewards are earned and redeemed as part of the payment process, so a valid debit/credit card does need to be linked to your account. we triple-tokenize your card information when it is entered and send it to a secure, third-party banking institution. neither LevelUp, nor hg + mg, nor any of the locations you transact at with your App have access to your full card number. not even you as the card holder can see your full card number after it’s entered (go ahead, try it!).

I just placed my order at the wrong location, what do I do?

please reach out to our team by clicking here.

I just ordered ahead, but need to make a change to my order or pick-up time.

please reach out to our team by clicking here.

how do I share a concern about the quality of my food or service in an hg or mg restaurant?

please reach out to our team by clicking here.

how do I request a refund?

please reach out to our team by clicking here.

how can I ask questions or give feedback regarding a specific restaurant or menu?

please reach out to our team by clicking here.

don’t see your question?

please refer to LevelUp's support page for additional troubleshooting options or to contact the team directly.